All orders will be packaged and shipped within 2 business days of the order payment being cleared.
If we are unable to process your order for any reason, we will reach out to you to rectify the situation. In the event that no communication is made from your (customers) end, your order will be cancelled.
Orders with out of stock item(s): although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will contact you to rectify the situation. If we are not able to get in touch with you within 1-5 business days, we will cancel the order.
Where Do We Deliver?
We are currently only shipping in Canada and the United States. We are planning to added additional areas as soon as possible.
Please note that some residential shipments will be left at the door if someone is not there to receive the package or if no one answers the door.
Shipping Charges:
Shipping charges will be calculated based on your location. Some items may have a free shipping option, which can be found during the checkout process.
Hidden expenses?
The Government in your country of residence can impose taxes or import duties applicable on entry as per local laws but there are no extra fees from Must Be Kismet.
Shipment and Tracking Details:
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. You may use the order tracking link on our site to track your package or the respective courier website for the most up to date information. The tracking number for your order shipped might take 24 business hours to become active on the courier website.
Please note: We do our best to keep the tracking information as up to date as possible but there may not be available or as up to date as result of the timing of tracking database’s updates by the carrier, the complexity of an individual carrier’s tracking system, or the absence of complete integration into our stores tracking systems.
Address Change Requests
Once an order has been placed, you cannot make any changes. However, address alteration may be accommodated within 24 hours of placing the order if your order has not yet been shipped out. Please send your change request to [email protected] as soon as possible.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible for paying charges for the reshipment.
Billing Address and Shipping Address
Your billing address is the place you get your bills from the credit card company/the address your bank has on file. Shipping address is the address where you (customer) wants to receive his/her goods.
Additional Fees
Restocking fee: A 15% restocking fee will be charged for any packages refused on delivery by the customer.
Reshipping orders: The shipping charges for special requests such as reshipping orders may be higher than the shipping charges for your original order. In these cases, a customer service representative will let you know about the new the shipping when your order is replaced.
Be advised that conversion and import/duty fees do not apply to your order. However, if you live outside Canada, your financial institution or country you live in may charge additional fees on top of your total as conversion or import taxes/customs fees.
CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.