We value your business, and your complete shopping satisfaction is our priority. All our products go through quality control before being shipped. However, the Must Be Kismet Shop is a market place that includes a wide variety of brands and businesses. Thus, each product will have it’s own return policy.
Final Sale
All products marked as Final Sale or No Returns indicate that the product may not be returned for any reason. Any damage to the item during shipping may be covered by shipping insurance – for any damaged products please email info@mustbekismet.com with 24 hours of receiving the product. All claims after 24 hours will not be accepted.
Returns
Any products that allow for returns will include the following policy:
Items may be returned withing 15 days of our ship date in North America. After the allotted days, the sale is considered final. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase to be emailed to [email protected]
Please do not send any items back until you receive direct confirmation from our team to go ahead with the return. The customer is responsible for paying for return shipping of items to Must Be Kismet. PLEASE NOTE THAT NO CREDIT OR REPLACEMENT ITEMS WILL BE CREDITED UNLESS OR UNTIL WE VERIFY THE RETURN.
Refunds
Once we receive the item(s) they will be inspected, and an email will be sent to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus a re-stocking fee of 10% and any other fees (i.e. duties, broker fees, etc…) incurred during the return process. The credit will automatically be issued in your original method of payment, within 5-10 business days.
Why a re-stocking fee? Must Be Kismet charges a 10% restocking fee to help cover any processing fees, handling, and other costs associated with processing returns.
Please note: please allow 5-10 business days for the amount to be posted back to your credit card statement.
NO refunds will be given in the following cases:
- – Incorrect or outdated delivery address.
- – Incorrect address format including any form of a PO Box address.
- – After 3 failed delivery attempts by our respective courier agent.
- – Package refused by recipient.
- – Products returned in a used or damaged condition.
- – If the item is not faulty or damaged as stated by the recipient.
- – Shipping costs are non-refundable.
Exchanges
All items are carefully inspected before being shipped. If you ordered the wrong size or are not happy with your purchase, contact [email protected] to initiate the exchange process. Exchanges require the customer to come into the store or pay shipping fees to us and back to them. We will make it our priority to fix any problem associated with your order in a timely manner.
Shipping
To return your product contact [email protected]and you will be given further instructions.
Once the Must Be Kismet team has authorized your return, you will be responsible for paying for the shipping costs associated with returning your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
As safe delivery to you is our responsibility, in the same way sending back pieces safely to us is your responsibility. When shipping an item over $75, we suggest you consider using a trackable shipping service or purchasing shipping insurance. We also recommend you keep the postal receipt until delivery is confirmed.
Special circumstance
Missing package
If your tracking link shows that your package has been delivered but you can’t find it. Do the following:
- Open your shipping confirmation and verify your shipping address
- Look for a notice from the post office of an attempted delivery
- Ask members of your household, neighbours or building management if someone else accepted your delivery
- Look around your delivery location for the package
- In rare cases wait 36 hours, some packages may show as being delivered 36 hours prior to arrival.
- Lastly, notify us so we can find out what happened.
As much as we hope for a positive outcome, sometimes a package will go missing. In such a circumstance, an inquiry will be launched and an agent from our customer service department will be in constant contact with you until the issue is resolved. Rest knowing that we are just as worried and aggravated in situations like these and will not rest unti the issue is resolved.
Returned package
In the case a package is returned to us we will launch an inquiry into the matter and deal with it accordingly.
When a package is returned to us, sometimes we have to pay a courier fee, which causes an inconvenience for us. Then:
– If the customer wishes to be reshipped their order, they will be charged the return courier fee (if we were charged one, which is not always the case) and new shipping charges(in the method they choose). In this case, a customer service representative will guide you through the process of replacing your order.
Color & Description Disclaimer
The descriptions of the products, product specifications and images are only approximate values.
We make every effort to ensure that product colours/finishes/textures are reproduced as accurately as possible. There may be minor variations in shade of the colour of the actual product because of the differences in calibration of the display output due to lighting, digital photography, colour settings and capabilities of monitors/devices etc. Therefore, colour reproduction on the internet is limited by technology in that it is not always precise. Please refer to product descriptions, images or email [email protected] to avoid any misunderstandings and confirm colour/shade accuracy.
Note: Just because some products have the same colour name, this does not mean they are the same exact colour. Also, do not misinterpret the colour’s name to be what you may think that colour should be. i.e., just because a colour may be named “Sky Blue”, does not mean it will necessarily look like what most people would consider the Sky Blue colour to be, we all have our own variation/interpretation of what we think “Sky Blue” should be. Please do not order using colour names as your guide, always read the description or reference the multiple images.
A customer placing an order through the website should do so while keeping in mind that this minor variation in colour seen on a computer/tablet/mobile/TV screen against the actual colour of the product received can happen.